1800 639 523

Supervised Children’s Contact Service

What is the Children’s Contact Service?

The Better Place Australia Children’s Contact Service (based at Narre Warren) provides a safe, facilitative and child-focused environment to families requiring supervised visits and changeovers with their children. Family separations can be a difficult experience for family members and any ongoing conflict can have a negative effect on children. 

The Children’s Contact Service can work with you and family members to re-establish or maintain contact with one another, encourage positive interactions with one another and support you in strengthening threlationships that are important to your children. 

We also provide a central referral point to a range of family and relationship support services.

Children’s Contact Service for Parents

Find out more about the Children’s Contact Service and how to access the service in Narre Warren.


Children’s Contact Service for Referrers

Find out how to refer your client to access a child-focused space for contact arrangements for separated parents with children.


The benefits

The Better Place Australia Children’s Contact Service is confidential and secure. We also offer the following benefits: 

  • Low to no waiting time
  • Child-focused
  • Safe and facilitative environment
  • Ability to refer to counselling, psychological and mediation services without switching providers
  • Access to parenting programs that can enrich your relationship with your child and learn practical techniques to support your parenting role.

Hear from people we have helped

Putting their children at the heart of a co-parenting plan

After separation, two parents seek out family mediation to help them put together a child care arrangement plan that prioritised their two children.


Rising above conflict to prioritise their son

A couple in conflict learn to put aside their differences and focus on their son’s best interest through a family mediation session with Better Place Australia.


Our Children’s Contact Service

Better Place For Kids

Better Place Australia is there to support Victorian parents and children during times of struggle. It’s there when people are feeling alone, exposed, vulnerable, wondering how to navigate their way through their life’s problems.

We put children first. We know that when the unique needs, concerns and preferences of a child are considered outcomes are more sustainable, better respected and much more satisfying for all.

That’s why we created Better Place For Kids.

Learn more

Read the Centre for Better Relationships (CBR) Research framework for Children’s Contact Services.

CBR is the research arm of Better Place Australia.

Service areas

Children’s Contact Service Melbourne
Children’s Contact Service Narre Warren
Children’s Contact Service Sale
Children’s contact service near me

Support is just a phone call away

1800 639 523

Contact us

Talk to us on 1800 639 523
during office hours (freecall)
Email your query to

Where we are

Better Place Australia
Children’s Contact Service
Narre Warren
86-88 Victor Cres,
Narre Warren VIC 3805

Narre Warren office
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