Financial counselling for individuals

Financial counselling support for people experiencing financial difficulty providing information, support, assistance and advocacy.

Why seek financial counselling?

Personal financial pressures and debts can cause much stress, lack of sleep and worry. At Better Place Australia we will help you tackle your debts and financial pressures. While you might feel embarrassed about seeking help, Better Place financial counsellors aren’t judgmental about your circumstances – they’re here to offer you free, confidential and independent advice.

There are many and varied reasons people find themselves facing financial hardship.  No two situations are ever the same and the reasons for the hardship s varied.

Common situations are:

  • Separation or relationship breakdown
  • Committed to unmanageable repayments
  • Loss of income/ reduced income
  • Mortgage stress/difficulties
  • Mental illness
  • Physical health issues
  • Addiction
  • Losses from Gambling
  • Experiencing family violence
  • Trouble making ends meet.

Our financial counsellors provide you with information and options to manage your debts or your budget. Where necessary, this may include advocacy support.


Who is it for?

Financial counselling can assist if you are experiencing the following problems:

  • Behind on your rent or mortgage
  • Unable to pay minimum monthly payments on credit cards or loans
  • Overcommitted with debt
  • Unable to pay fines or infringements
  • Worried about your car being repossessed
  • Difficulty understanding financial products
  • Loan guarantor issues
  • Contemplating or facing bankruptcy.

The important thing is to seek help quickly. Don’t ignore your debt.


How does it work?

A Financial Counsellor helps you sort out your money troubles.

We will help you stand up for your rights with credit providers, debt collectors and more. Our financial Counsellors have the experience and knowledge to work out solutions and strategies for financial difficulty.

A change of circumstances, such as a breakup or major financial loss can leave you in a position of not understanding your finances. A financial counsellor can assist you in learning how to budget, understand banking and how to manage your bills and life expenses.

Our Financial counsellors can:

  • Suggest ways to improve your financial situation
  • See if you are eligible for government assistance
  • Negotiate repayment arrangements with your creditors
  • Explain your options and their consequences, including debt recovery procedures, bankruptcy and other alternatives
  • If required, help you apply for a hardship variation
  • Work with you on a payment plan
  • Help you prioritise your debts
  • Help you organise your finances and do a budget
  • Refer you to other services if required, such as; a gambling helpline, family support, mental health services, personal counselling or community legal aid.


Before you attend a Financial counselling session

Please bring any documents that you think may be important to help us understand your circumstances, the more information you can bring the better.

These documents may include:

  • Proof of income statement such as Payslips or Centrelink Income Statement
  • Statement of regular expenses- such as rent or mortgage payments, other loans or credit card debt
  • All regular bills that you pay
  • Any legal documents that relating to your money/financial commitments
  • Any other financial statements, including those where the situation is under control.


Our service doesn’t allow us to:

  • Provide financial advice related to assets
  • Manage assets for you
  • Provide debt agreement services.


Fact sheet

Financial Counselling – Fact sheet

Find out more about this service

Make an enquiry

This service is available at these locations

Get Support

Please make an enquiry if you would like to book an appointment for one of our services. Alternatively, you can live chat with us during business hours.

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