Elder Abuse Discussion Paper

A summary of experience and practice observations in responding to elder abuse through the Respecting Elders service. Published June 2018


This discussion paper reports on the experience and practice observations of Better Place Australia in responding to elder abuse through the Respecting Elders service in 2017-18. Elder abuse may take the form of neglect, psychological, social, financial, physical, or sexual abuse. Elder abuse continues to be hidden within families or institutions and thus, it is difficult to determine prevalence. Recent figures from the Australian Institute of Family Studies (2016) suggest that 2-10% of older Australians have experienced abuse.

The current service system responses (as represented below in figure 1) to responding to elder abuse, including primary prevention through raising community awareness, individual and family work, civil resolutions and criminal proceedings.

Currently, more attention and funding are directed towards civil and criminal resolutions, although the Victorian Department of Health and Human Services’ model of integrated care is shifting focus towards family and individual support. This is a positive step for the service system as it responds to what Better Place Australia have observed in our practice: that intervention at this level has resulted in clients experiencing less emotional and individual cost and avoiding escalation. Further supporting this finding is the fact that legal responses were only requested by 6% of the approximately 200 clients engaged with the service.

The drivers of elder abuse are complex and include gender, power and control, and ageism. The academic literature identifies several common risk factors for elder abuse, these include cognitive impairment or another disability, social isolation, history of trauma, care dependency, low income, interdependent relationship between parents and adult children and having a perpetrator who experiences depression or substance misuse.

Better Place Australia’s practice observations support these findings and additionally identify the following risk factors for elder abuse:


  • recent hospital admission
  • increasing care needs
  • change in cognitive status
  • mental health issue
  • new diagnosis e.g. cancer or dementia

Living Arrangements

  • admission to residential care
  • high carer stress
  • increasing care needs

Life Course

  • being a new migrant or coming from a culturally or lingistically diverse background
  • being recently widowed
  • change in financial status
  • children with finanical burdens
  • children separating or divorcing
  • adult children moving back into the family home
  • children with addictions
  • children with mental health issues
  • withdrawal of access to grandchildren

Barriers to seeking help for older people experiencing abuse include a lack of awareness and knowledge of support services, shame and, when the perpetrator is an adult child, not wanting their adult children to experience the consequences.

The Respecting Elders service is an integrated model of care that is based on the principles of empowerment and self-determination. The Respecting Elders service incorporates thorough intake and assessment where risk and capacity are the primary considerations and decisions regarding suitability for family meetings, mediation, counselling and financial counselling are made. The Respecting Elders service model is represented below in figure 2.

Better Place Australia concludes this discussion paper with seven considerations for the elder abuse service system:

  1. Elder abuse requires a unique response to recognise the different drivers of abuse and client/ perpetrator profiles as compared to other types of family violence
  2. A paradigm shift towards a family system response is required
  3. Easy access into an integrated system
  4. A joint federal-state response is required to expand service options
  5. Perpetrators require specific services if the harm they cause is to be reduced
  6. Measuring community harm caused by elder abuse provides a more complete picture than just measuring prevalence
  7. Responding with culturally sensitive practice

This discussion paper provides beginning insights into Better Place Australia’s Respecting Elders service and the drivers, risk factors and barriers to help seeking for elder abuse. Additionally, this discussion paper presents directions for future research, policy and practice based on our practice observations and experience in this emerging field.


Australian Institute of Family Studies 2016, Elder abuse: Understanding issues, frameworks and responses, viewed 28 October 2019, https://aifs.gov.au/publications/elder-abuse


Contact us

To reach the team, please email: brandcomms@betterplace.com.au

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